Return Policy

• Most items can be returned provided that they have not been damaged, soiled, washed, altered or worn and that all labels and tags are attached.

• What cannot be returned/exchanged?

  • Anything that has be customized

  • Paw balm

  • Gift cards

  • Anything marked with final sale

• We do accept exchanges – please request an exchange by emailing us, including what you would like to exchange the item for (we will need to confirm availability of item).

• Any shipping costs for returns or exchanges will be at your expense.

• You may make returns within 30 days of your purchase. Proof of purchase is required.

• Once your item has been received, inspected and accepted, we will issue a refund on your original payment method.

  • The timing of this refund will be dependent on your bank/credit card company. Once we have issued the refund you will need to contact your provider for any issues.

• Please email us to confirm your return before you send us any items. Items that are sent before being approved will not be accepted as a return.